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Hozemate Garden Products - All Hozemate Hose Reels come with a 12 month Warranty from date of sale if hose is used for domestic use. Product is to be returned to our premises at customer’s expense. Proof of purchase from Vincent Buda & Company needs to be provided. Proof of purchase must be produced by customer. Warranty is void if product is found to be tampered with by customer. We will attempt to repair hose first, and if unable to repair, a replacement similar hose will be issued. Subject to your statutory rights as to the merchantable quality of the product, in the event of a product or accessory being replaced during the warranty period, the warranty on the replacement will expire at the original date of purchase. This Guarantee excludes defects caused by the product not being used in accordance with instructions, accidental damage, misuse or being tampered with by unauthorized persons. Over retraction of the hose can cause damage which can void warranty. Do not pull hose beyond marker on hose. Leaving the tap on causing excessive pressure in the hose reel also voids warranty.